PRIVACY AND DATA PROTECTION POLICY

MEXICO TOP TOURS S.A. DE C.V. (hereinafter, " MEXICO TOP TOURS "), established at Av. Tulum 232 B-203 M-12 SM-4 Cancun, Quintana Roo, Mexico, Zip Code 77500, according to the provisions of the Federal Law about Personal Data Held by Private Parties, which has among its objectives the protection of personal information provided by each person (the "Information"). Therefore, MTT has established the following guidelines to protect such information.

1. Personal information requested.

MEXICO TOP TOURS will request personal information to users of services through our website and call center, to process reservations. The type of information requested from users of services includes but is not limited to, name, e-mail address, address, zip code, date of birth, credit card information, and additional information important for the payment process. The credit card information is used only during the time that the services offered by MEXICO TOP TOURS are hired. By registering, the owner of the data gives full and voluntary consent to provide personal information that may be required, with the understanding that if the user decides not to provide mandatory information, he/she will not be able to access the services that require such information, however, he/she will be able to access all other services that do not require this information. MEXICO TOP TOURS in no case and under no circumstances will store sensitive personal information such as racial or ethnic origin, current health status, genetic information, religious, philosophical, and moral beliefs, union membership, political views, sexual preference, etc. Also, we collect the e-mail addresses of those who communicate with us via email, the information on what pages are visited, and any other information you voluntarily provide to us, such as when answering surveys or signing up on the website. By visiting our website, our server automatically recognizes your domain name, but not your e-mail. The information that the user of our website provides may be used to: contact him/her in case of reservation changes, detect or prevent possible cybercrimes, conduct customer surveys, manage customer relationships, and improve the content of our website. If you provide your phone number through the website, we will only contact you this way in case of a change of reservations or questions related to the payment process.

Personal information that you, as a user of our website and call center, provide to us must be accurate and correspond to your current situation.

2. Privacy and Protection of Personal Data.

MEXICO TOP TOURS uses the most advanced technology and processes for the protection of information provided by holders of personal data. This technology encrypts, encodes, and prevents the interception of the information provided via the Internet, including credit cards and e-mail addresses. MEXICO TOP TOURS establishes and maintains measures related to security, administrative, technical, and physical areas that protect personal data against damage, loss or alteration, destruction, or unauthorized use, access, or treatment. MEXICO TOP TOURS website contains hypertext, hyperlinks, banners, buttons, and search tools on the World Wide Web that when clicked or utilized by the users, will connect to other portals or websites owned by third parties. Although in some cases these third-party sites or portals are framed with the navigation bar or the look & feel of MEXICO TOP TOURS, the information the user provides through those sites is not covered by this Privacy Policy and its use is not the responsibility of MEXICO TOP TOURS, so we recommend our users to check the notices and privacy policies displayed or applicable to such third-party sites or portals.

We are committed not to transfer your personal information to third parties without your consent, except as otherwise provided in Article 37 of the Federal Law on Protection of Personal Data Held by Private Parties and to make this transfer in the terms established by law.

Article 37. of the Federal Law on Protection of Personal Data Held by Private Parties.

Article 37. National or international data transfers can take place without the consent of the owner when any of the following events take place:

I. When the transfer is provided in a law or treaty to which Mexico adheres;

II. When the transfer is necessary for the prevention or medical diagnosis, the provision of health care, medical treatment, or the management of health services;

III. When the transfer is made to holding companies, subsidiaries, or affiliates under common control, or a parent company or any associated company of the same group that operates under the same processes and internal policies;

IV. When the transfer is necessary by a contract concluded or to be concluded in the interest of the owner, by the controller, and a third party;

V. When the transfer is necessary or legally required to safeguard public interest or for the enforcement or administration of justice;

VI. When the transfer is necessary for the establishment, exercise, or defense of a right in a trial, and

VII. When the transfer is necessary to maintain or enforce a legal relationship between the controller and the owner.

3. Responsibility for the use of bank card information.

MEXICO TOP TOURS uses Openpay and PayPal data systems to process all credit card payments. It is committed to respecting all its customers' privacy, and in this page's case, all who make their reservations online. To ensure the security of your online transactions, we use the VeriSign Certificate SSL 3.0 on our website, which protects the data your browser sends to our website and database. All information relating to transactions you make with credit cards is encrypted, thereby protecting your privacy and security according to Openpay and PayPal´s terms and conditions. All information provided by customers to MEXICO TOP TOURS, Openpay, and PayPal, such as name, address, e-mail, telephone, and other information about the booking during the online payment process, will be treated in strict confidence unless otherwise specified to customers.

4. Use of "cookies" and "IP addresses".

MEXICO TOP TOURS data server will send data to the user's browser to be stored on the hard drive of their computer, thus allowing us to identify the computers used when accessing our website. This process is known as using "cookies" and "IP addresses", and through it, MEXICO TOP TOURS can offer a more personalized service to its users, as it allows us among other things, to publish advertising and promotional campaigns, measure the size of our audience and traffic flow on the different sites the user visits. Through "cookies" and "IP addresses" users are not personally identified, but their computers are.

5. Changes to the Privacy Policy.

MEXICO TOP TOURS reserves the right to modify all or part of the terms and conditions of this Privacy Policy and Protection of Data, so we recommend you visit our website periodically.

6. Acceptance of Terms.

This Confidentiality / Privacy Statement is subject to the terms and conditions of the website of www.mexicotoptours.com operated by MEXICO TOP TOURS described above, which constitutes a legal agreement between you as a user and MEXICO TOP TOURS S.A. If as a user you utilize the services of MEXICO TOP TOURS S.A. and/or www.mexicotoptours.com, it means that you have read, understood, and agreed to the terms outlined above. If you do not agree with them, you should not provide any personal information or use the services of the website www.mexicotoptours.com

7. Transfers Cancellation Policies

• Cancellations made 5 hours before the time established for the transportation service will be penalized with 100% of the total amount of the service.
• Cancellations made 6 or up to 23 hours before the established time of the transportation service will be penalized with 20% of the total amount of the service.
• The non-presentation of the client at the established meeting point without prior notification will be penalized with 100% of the amount paid.
• The full refund of the amount paid for the service will proceed in the following cases:

○ When the supplier cancels the service.

○ Due to illness of him or the client presenting an authorized medical report that supports it.

○ When the service is canceled more than 24 hours before the time established for the transportation service.

8. Excursions Cancellation Policies

• A full refund will apply in the following cases:
• When the supplier cancels the service.
• Due to illness, presenting a doctor's report.
• The Cancellation or date change is made before 6:00 pm the day before the service.
• No refunds will apply if the client does not show up on the date and time of the meeting point

9. Multi-day Tours Policies

These types of hand-made tours take several mouth organizations, and service coordinators in our offices who supervise the services contracted, and contain all the inclusions and services offered to our clients. All these terms and conditions are subject to the following:

• Once the final itinerary and contracted services have been agreed an initial deposit of 25% of the total amount will be required, the receipt of this deposit does not imply the confirmation of services as they are subject to availability at the time of this operation.
• We will confirm all services within 5 labor days and the total balance of these services must be paid in full: A second deposit of 25% of the total amount 120 days before arrival A third deposit of 25% of the total amount 60 days before arrival Full balance 30 days before arrival.
• Upon confirmation, the client will be asked to provide the full information on the time of all participants involved in the contracted tourist services (names, birth dates, passport numbers) to guarantee the necessary reservations. Please note that special conditions may apply when traveling in the high season (Christmas and New Year, Carnival, Easter, and summer) due to the high tourist occupation.
• Cancellation and refunds before the Tour A full refund will apply when the supplier cancels the service. If the customer has to cancel the trip due to majeure, the amounts paid will be refunded depending on the time notice of the cancellation date, the following criteria will apply for refunds:
• More than 120 days before arrival, the total amount paid will be refunded, and all bank charges, changes in exchange rates, and bank fees due to the payment transfers will be deducted from these payments at the time of the return.

○ From 119 to 90 days: 15% of the total amount of services will be retained

○ From 89 to 46 days: 30% of the total amount of services will be retained

○ From 45 to 31 days: 50% of the total amount of the services will be retained

○ From 30 days or less before the start date of services will be retained 100% of the total amount of services contracted.

○ In case of changes in the number of participants, the charges will be reviewed and adapted.

10. Cancellation charges during the Tour

• Any trip interrupted, modified, or restricted by participants will not be subject to any refund. All changes, related to hotels and transportation must be paid in full.

11. Complaints

• Any claim (disagreement, breach about the circuit, or any other tourist service contracted.) Must be made by the client to the agency. Any controversy or disagreement will be resolved and handled in a fair way for our clients. Otherwise, the intervention of the competent tourist authorities will be requested for the resolution in legal terms. Before making any reservation to start your trip, you must ensure that each participant has their passport updated, driver's license and/or any other document (s) national identity document, visas, valid departure permits and consistent with the requirements for transit to enter or leave the country of origin and the country to visit.
• Each participant will be responsible for obtaining all documents (identity documents, permits, visas, and vaccines or medicines required for travel) requested by the authorities of the countries visited.
• Each participant is aware that he/she can take some risks due to the distance from medical centers, and roads, due to the adventurous nature of certain circuits (such as hiking, water sports, ATV diving expeditions). Mexico has certain limitations in some areas to allow a rapid evacuation, in case of any contingency due to natural or meteorological phenomena, the client assumes these risks knowing that he undertakes not to blame for any of these accidents on our agency and our service providers, as such accidents may occur during your visit without prior notice.
• Each participant must respect the safety rules maintain good behavior during their trip and follow the instructions given by the guide in charge, it is worth mentioning that we will not be responsible for accidents caused by the negligence or bad behavior of any of the participants.
• We will not be responsible for the theft or loss of personal items that happened during your trip. Your luggage will be permanently under your responsibility. This responsibility is solely yours and not the guide assigned for the care and performance of services.

12. Climate and Meteorological flight events

• If your trip is changed due to a cancellation due to weather or air traffic, we cannot be responsible since it is a decision made by the airlines, in this case, whenever possible an alternative will be offered for the benefit of our customers, in In the case of an additional cost, these costs will be under the responsibility of the client. Causes of force majeure. If external events come to disturb the country's normal and public order (for example, political and social instability, strikes, or natural disasters, ...) we reserve the right to cancel a trip or modify its content. If canceled, a portion of the services contracted an amount will be withheld and will be valued both by the client and our agency which possibly involves some change of route, and if so, a new estimate and balance of services will be established.
• The fact of reserving and confirming any tourist circuit or touristic service implies the acceptance of the statutes and clauses mentioned above.

13. Professional Tour Guides

Our bilingual guides have a wide experience in tourism and a wide knowledge of each destination in terms of culture and history.

14. Our Staff

Our staff is always present at the airports, ready to inform you in detail about the places to visit. Special care is taken to ensure that all services during your stay and your route are of your total satisfaction, and with an excellent quality of service.

All our staff have the mission to provide quality and professional services to our clients. All our staff is trilingual, English-French-Spanish. If you require a different or additional language we will always have an option available for our clients, in this case, contact our office to confirm the language of your preference.

15. Our Supervisors

Service coordinators in our offices have access to every service contracted by our clients containing all the inclusions and services offered and they ready to help 24/24 for emergencies.